FAQ - Frequently Asked Questions

DO YOU JUST DO SPORTS PICTURES OR DO YOU DO OTHER TYPES OF PHOTOGRAPHY?

We sure do! We do pretty much anything. Portraits, corporations, families, products, new launches, seniors (both high school and college), and anything fun.

I DIDN’T RECEIVE INFORMATION ABOUT OUR PICTURE GALLERY… WHY?

There are three reasons for this. We may have you as unpaid or our email went to your junk folder or if this is team/club pictures your team/club point of contact hasn’t forwarded the email with the coupon code and gallery link yet.

If you haven’t paid, it’s not too late. You can pay using this link: https://www.358studios.com/payment/team-pictures-25. Once you do that we will be notified and we will send you the gallery information.

If you paid for pictures but didn’t get our email for your gallery access, please check your junk folder. If it’s still not there, please reach out and let us know: https://www.358studios.com/contact.

WHERE ARE YOUR SHOOTS DONE?

Nowadays, all of our shoots are done on location. Covid forced the closure of the Sacramento based studio, so now we’re here in the Southern California area doing photography again, but it’s all on location.

FOR TEAM/CLUB PICTURES, ARE THERE ANY FORMS TO FILL OUT?

Nope! We did away with all the forms and went strictly digital. Our experience is very much like using Amazon. Once you have access to your photo gallery, you can select images you want to download or print, and that’s it! Create your own packages or just download the images you want and save some money by printing them online.

HOW DO I ORDER MY FREE PRINTS, USE THE COUPON CODE, AND CHECKOUT?

Please visit this link if you need help with checkout: https://www.358studios.com/checkout-tutorial.

Please visit this link if you need help with digital images: https://www.358studios.com/digital-images-tutorial

If you need any additional assistance, please contact us using this link: https://www.358studios.com/contact

WHY DO YOU CHARGE A FLAT RATE FOR SENIOR PORTRAITS, WHEN OTHERS DON’T?

Many other senior photographers provide a “sitting fee” or “session fee” and then charge for prints or packages (all given during the “Reveal”), and/or downloading digital files. Many times the money paid for these add-on products adds up to several hundreds of dollars in addition to the sitting fee. There’s nothing is wrong with this traditional method, but we want you to know your final cost upfront without any “adders” or price increases. We prefer focusing our time on creating stunning images, rather than upselling you prints, packages, and downloads along the way.